Lifetime Limited Warranty
LIFETIME LIMITED WARRANTY INFORMATION
Thank you for purchasing the world’s most advanced and luxurious sleep system. We’re proud to welcome you as a new MATTRESS DR owner. We encourage you to keep your proof of purchase in a safe place to support the lifetime warranty you received with your new MATTRESS DR mattress.
In case you have any questions regarding your purchase, we have a dedicated customer service team ready to answer your questions. Customer Service is available by calling 813-889-9020 or by emailing firstname.lastname@example.org Customer Service Hours are Monday – Friday 9:00AM – 5:00PM EST.
Every MATTRESS DR mattress comes with an industry leading lifetime limited warranty. We offer a 25 year non pro-rated warranty, with the remaining years pro-rated at 50% of the current retail price. Should it be deemed defective because of faulty workmanship or structural defects your mattress will be replaced during the first 25 years of ownership. Warranty covers any deterioration in the cell-structure of the foam that causes the mattress to have a visible indentation greater than .5 inches. All shipping costs are the responsibility of the purchaser.
ADJUSTABLE BED WARRANTY
All Adjustable Beds come with a 20 year limited warranty direct from the manufacturer. In case of a warranty claim for an Adjustable Bed, you must call the manufacturer direct. MATTRESS DR cannot initiate warranty claims for Adjustable Beds. Contact information for warranty claims will arrive with your new Adjustable Bed.
For Warranty Claims: Please call Customer Service at 813-889-9020
Please retain this warranty and your original invoice for twenty-five (25) years.